Customer Service Representative : 1840

Customer Service
April 18, 2025
Contract Full time
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Job Description

Davao City, Davao Region (Region XI) 1840 & Company – APAC / Seasonal / Remote

Description

Job Title: Customer Service Representative

Department: Customer Service 

Location: Remote

Employment Type: Project-Based  – Full Time (Until October 2025)

Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. 

Salary: USD 3.75 per hour

Job Summary:

We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Key Responsibilities:

  • Customer Service – Voice Support
  • Assist customers with basic product questions, order processes, shipping details, and website guidance.
  • Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
  • Handle escalated customer concerns and ensure satisfactory resolutions.
  • Customer Service – Non-Voice Support
  • Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
  • Respond promptly and professionally to customer inquiries and complaints.
  • Ensure accurate documentation of interactions and resolutions.
  • Customer Account Management
  • Assist in managing Reseller Accounts by setting up new accounts in M3.
  • Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
  • Outbound Lead Generation
  • Identify new potential customers to expand brand presence.
  • Conduct internet research, outbound calls, and email outreach to generate leads.

Qualifications & Requirements:

  • Fluent, conversational, and natural English proficiency.
  • 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
  • Excellent verbal & written communication skills with a professional and empathetic demeanor.
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Typing speed of 20+ WPM.
  • Ability to work independently and manage time effectively.
  • Reliable and punctual.

Why Join Us?

  • Work in a dynamic and supportive environment.
  • Opportunity for career advancement.
  • Hands-on training and professional development.
  • Competitive hourly pay and benefits.
  • If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!

$3 – $3.75 an hour

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