Customer Service Representative: Omni Interactions
Job Description
Remote Customer Service Representative Role – Omni Interactions
Location: International, Anywhere; 100% Remote; Freelance
As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles.
Schedule:
Flexible work schedule options available
Majority of work hours are during weekdays and daytime
Opportunity to create a work schedule that works best for you
Earnings & Revenue:
Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour
Pay is determined by your phone call status when assisting customers
Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
Exceptional written and verbal communication skills
Proven track record in customer service and delivering outstanding customer care
Keen attention to detail with strong problem-solving skills
Friendly, empathetic tone, and professional demeanor
Self-motivated, proactive, and resourceful mindset
Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
Quiet and secure work environment during working hours
Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
Wired USB headset with microphone for clear communication
High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
Valid and up-to-date antivirus software installed
Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
Quiet, uninterrupted space
Organized desk area
