Community Manager (Remote) : Fireflies

Job Description

Role Overview

As a Community Manager, you will be responsible for fostering an active, supportive, and engaged Fireflies.ai user community. You will facilitate discussions, provide educational content, collect user insights, and help drive the adoption of Fireflies.ai features. The person will act as the voice of our brand, manage community communications, and play a crucial role in product development and customer success

Key Responsibilities

Community Engagement & Growth

Build and nurture a vibrant community of Fireflies.ai users across Slack, Twitter, LinkedIn, YouTube and other forums.

Design and execute community programs, such as AMAs, product discussions, and user spotlights.

Track community metrics and improve engagement strategies.

Product Education & SupportOffer scalable customer support through Loom videos, office hours, webinars, and a community knowledge base.

Assist users with Fireflies’ AI apps, agents, and integrations to enhance workflows.I

dentify and promote innovative use cases and success stories from the community.

User Feedback & InsightsProvide early access to new features and gather structured feedback from the community.

Conduct surveys and discussions to collect user input on product changes and design updates.

Act as the voice of the community, advocating for user needs to the product team.

Requirements

Experience managing online communities in SaaS or AI-driven companies (Twitter, Slack, LinkedIn, or other forums).

Strong content creation skills (video tutorials, educational posts, guides).

Excellent written and verbal communication skills with an empathetic approach.

Analytical mindset to track engagement, user sentiment, and community health.

Familiarity with SaaS, AI, automation, and productivity tools.

Experience with customer success, user education, or content marketing.