Customer Service Officer: Melbourne VIC

Customer Service
Australia
June 25, 2024
Full time
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Job Description

What’s on offer

  • A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. 
  • We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.
  • The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with. 
  • 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Job Description

What you’ll do

tyresales and tyreconnect businesses, both of whom aim to create a hassle-free tyre purchasing experience for both B2C and B2B customers alike. Their seamless eCommerce network links all the big tyre brands with the largest tyre fitment network in Australia.

This is your opportunity to assist our customers through their journey and support them with their needs, driving both customer satisfaction and loyalty in a positive direction. 

  • Share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat. 
  • Collaborate in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).
  • Develop and support solutions with the day-to-day operations within the tyres business through tasks such as, product support, suppliers and logistics providers as well as some administrative tasks.

Qualifications

What we’re looking for

  • Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
  • Demonstrate understanding and expertise to manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
  • Understand and share expertise on tyreconnect products and services.
  • Motivation to grow authentic relationships to retain clients whilst exceeding KPIs. 

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