Digital Community Manager – Enable Global

Job Description

• Serve as the primary admin and moderator for our digital community platform, ensuring the Community experience is engaging and valuable for members.
• Develop and execute comprehensive engagement and nurturing strategies that align with company objectives. You’ll set clear performance goals, create reporting dashboards, and communicate and present on Community performance.
• Generate and manage the creation of high-quality, on-brand content – including best practices, social content, and campaigns  — and in-person and virtual events to drive user engagement and share knowledge.
• Deeply understand our ideal customer profiles and tailor your Community strategies to effectively reach and engage our audiences.
• Gather qualitative and quantitative data from community feedback pools, generate insights, and share findings with respective parties who can action them.

What we are asking you to bring!

• Strong customer orientation and 5+ years’ experience executing integrated B2B marketing campaigns in an enterprise software/SaaS business.
• Expertise in managing community platforms, creating engaging content, and running successful marketing campaigns.
• Excellent written and verbal communication skills. Ability to create compelling, on-brand content and effectively engage diverse audiences.
• Experience with data analysis and reporting tools. Strong ability to interpret and communicate data and metrics, and leverage findings to drive strategic initiatives.
• Exceptional organizational and project management skills. Ability to action multiple projects and priorities with a high level of attention to detail.
• Bias for action and curiosity, testing new approaches to find the most effective strategies to reach and activate our customers.
• Ability to work cross-functionally, build relationships, and influence stakeholders to drive Community success.