E-commerce Account Manager : 1840

Job Description

Taguig, Taguig

1840 & Company – APAC /

Full-Time /

Remote

Description

We are looking for a dynamic and client-focused Account Manager to join our team! If you have a passion for building strong relationships, driving customer success, and creating meaningful partnerships, we want to hear from you.

Position Overview:

As an Account Manager, you’ll be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You’ll oversee client accounts, manage day-to-day communications, and coordinate with internal teams to deliver outstanding service. 

This is a fully remote position, but you should be available for client calls and

meetings during EST working hours or night shift in PH.

If you’re a people person who loves ensuring clients succeed and you thrive in a remote work environment, we’d love to hear from you!

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with clients.
• Serve as the primary point of contact for all client-related matters.
• Understand client needs and work proactively to ensure their satisfaction.
• Collaborate with internal teams to ensure timely and successful delivery of services.
• Prepare and present regular client reports and updates.
• Identify opportunities for growth within existing client accounts.
• Handle client inquiries, requests, and feedback in a timely and professional manner.
• Be available for client calls and meetings during EST working hours.

Qualifications:

• Proven experience as an Account Manager, Client Services Manager, or similar role.
• Strong interpersonal skills with a knack for building relationships and trust.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Strong problem-solving skills and a proactive approach to client needs.
• Experience working with remote teams and familiarity with digital collaboration tools.
• Availability for client calls and meetings during EST working hours.

What We Offer:

•  A fully remote position with flexibility to manage your own schedule.
• Opportunities to work with a diverse range of clients.
• A supportive team environment focused on growth and development.
• Competitive compensation and benefits based on experience.

$7 – $8 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.