Product Support Specialist

Product Support Specialist at Passion.io
Support Creators. Solve Problems. Spark Confidence.
Are you ready to join the niche-leading platform for creators and be the voice that guides them to success?

But… We’re not just looking for your everyday Product Support Specialist. We’re looking for someone who brings warmth, curiosity, and drive to every interaction. Someone who loves helping others win and turns hiccups into high-fives !

If you thrive in fast-paced environments, love being the go-to helper, and enjoy turning “I don’t know how” into “nailed it!” – this might just be your perfect role!!

Wondering what you’ll be working on? Here’s how you’ll help us support our global creator community and take their experience from “meh” to “marvelous”: • Handle product and billing inquiries through email, chat, and (when needed) calls – with a clear, helpful, and human-first approach • Troubleshoot Tier 1 user issues, guide creators through solutions, and follow up to make sure things feel smooth and stress-free • Escalate more complex issues to the appropriate team while keeping communication and momentum flowing • Stay up to date on new features and known bugs so your answers are accurate, timely, and confidence-building • Support creators during onboarding, tech setups, and day-to-day usage • Share common bugs, patterns, and creator feedback with internal teams to drive product improvement • Represent the Passion brand in every interaction – clear, calm, compassionate, and creator-obsessed • Build trust with every support touchpoint by being resourceful, proactive, and solution-oriented • Look for opportunities to surprise and delight: quick turnarounds, thoughtful tips, and those “you made my day” moments • Show up for your team! Jump in to help with tough tickets, share knowledge, and offer backup when needed • Join team meetings and feedback sessions with energy and ideas – we’re big on shared wins and continuous learning • Be ready to hop on a quick live call if written support just won’t cut it

Benefits Be Part of Something Bigger…. Passion.io is on a mission to make the world more confident and passionate by enabling creators to build life-changing mobile apps without writing a single line of code. Our platform empowers thought leaders, coaches, and creators to bring their unique visions to life, reaching audiences globally and inspiring growth. With thousands of creators and millions of users, we’re shaping the future of the creator economy – and having a blast doing it!! Perks of Being a Passioneer: • Freedom to Work from Anywhere: We’re a fully remote team and will always be. • Global Gatherings: We bring the team together in amazing locations (recently: Croatia, Portugal, Greece). • Entrepreneurial Culture: Your success is measured by results, not hours. • Career Growth: Enjoy regular coaching sessions, internal and external training, and opportunities to attend conferences. • Openness & Creativity: Share your ideas in a results-driven, supportive environment. • Tech Gear Your Way: Annual equipment budget. • Co-working Flexibility: Prefer working from a co-working space? We’ll help cover the costs. • Generous Time Off: Enjoy 24 days of paid vacation plus 10 days of “Celebration Leave” for holidays that matter to you. • Paid Parental Leave: Because family time matters.