WordPress Support Specialist – WPMU DEV
Job Description
The role involves:
- Supporting our awesome members and customers
- Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
- Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
- Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
- Writing clear and helpful responses to customer queries via email, chat and our forum.
- Providing knowledgeable recommendations for solutions to handle customer feature requests.
- Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
- Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
- Assisting with and solving all manner of WordPress questions with style!
- Being an active part of the Incsub team.
Reach for the skies; we have many challenges and opportunities for those who aspire to do more!
Qualifications
- At least 2+ years of experience with WordPress.
- Ability to code using PHP, CSS, MySQL and HTML.
- Good knowledge of the WordPress platform and WordPress hooks & filters
- Ability to diagnose WordPress issues by isolating potential factors and providing resolution
- An understanding of browser console errors and debugging via developer tools
- Attention to detail and aptitude for problem-solving
- Great interpersonal communication skills, being kind, supportive, and all-around friendly
- Being a great team player, keen on working in an expanding, motivated, distributed support team
- Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
- Fluent in English to communicate effectively.
- Ability to work full-time (40 hours/week)
SKILL-SET
WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML
