CX Content Designer : Remote

Job Description

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. 

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Copywriter, joining our Customer Experience Department more specifically the CX Response & Evolve team. As a member of the CX Response and Evolve team, you’ll be part of a team focused on change management, incident response and product improvements.

We seek a creative and flexible copywriter who can write clear, concise and compelling copy for our main communication channels — email, web, and in-app/platform alerts. The focus is to enhance the user experience, decrease the number of users’ replies to communications, and ensure clear and trustworthy change and incident follow-ups.

If you:

• love writing
• enjoy project management, working with operational teams and program managers
• are keen on transforming complex cases into simple and straight-to-the-point reads
• have a knack for storytelling and an eye for detail …then, this is for you!

What you bring:

• Proven experience as a copywriter or related role.
• Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.
• Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience.
• Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user’s journey.
• Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).

• Strong research and data reporting skills.
• Fluent and proficient in English—Exceptional writing, editing and proofreading skills.
• Comfortable using HubSpot, Notion, Excel, and tools alike.
• Results-oriented – act with a sense of urgency, strong follow-up
• Ability to see the big picture while maintaining strong attention to detail
• Demonstrated data analysis and problem-solving skills
• Ready to work in a fast-paced environment and with a continuous improvement attitude.
• Good time-management and organizational skills.
• Flexibility and creativity to deal with unexpected situations.
• It’s not required to have experience working remotely and some previous customer experience but considered a plus.

Key Responsibilities

• Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.
• Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.
• Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal.
• Planning dates and scheduling communication according to the existing needs and internal guidelines
• Present regular reporting and assessment on the user outcomes of communication

The base salary range for this full-time position is 27,000 USD to 60,000 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Benefits

As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces