Customer Support Agent($17/hr): Hear.com
Job Description
During a typical day, you will:
- Provide excellent customer service during each call with customers
- Contribute towards successful achievement of customer service KPl’s (i.e. call time, first call resolution and customer satisfaction)
- Handle high call volume – Inbound, Outbound, Email/Chat support
- Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
- Develop individual based solutions on the requirements of the customer
- Be able to act as the liaison between customers, Partner’s, and Sales Consultants
- Communicate with team to ensure a smooth experience for our customers
- Provide knowledge and in-depth advice for hearing loss
Your Profile:
- Must have Inbound/Outbound call experience
- Self-starter spirit who takes initiative
- Organized & Detail Oriented
- Team player attitude
- Ability to work well in a fast-paced environment
- Preferred background in Customer Service
- Available to work 8 hour shift between 8:00 AM – 8:00 PM,
Monday – Friday with rotating Saturdays.
What We Offer:
- An opportunity to work with happy and grateful customers every single day
- A chance to grow with an innovative company
- A unique content-driven, top-performing and family-type work culture
- A high degree of autonomy and responsibility from day one
- An open-minded and international working environment that fosters creativity
