Customer Support Agent($17/hr):

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Job Description

During a typical day, you will:

  • Provide excellent customer service during each call with customers
  • Contribute towards successful achievement of customer service KPl’s (i.e. call time, first call resolution and customer satisfaction)
  • Handle high call volume – Inbound, Outbound, Email/Chat support
  • Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
  • Develop individual based solutions on the requirements of the customer
  • Be able to act as the liaison between customers, Partner’s, and Sales Consultants
  • Communicate with team to ensure a smooth experience for our customers
  • Provide knowledge and in-depth advice for hearing loss

Your Profile:

  • Must have Inbound/Outbound call experience
  • Self-starter spirit who takes initiative
  • Organized & Detail Oriented
  • Team player attitude
  • Ability to work well in a fast-paced environment
  • Preferred background in Customer Service
  • Available to work 8 hour shift between 8:00 AM – 8:00 PM,
    Monday – Friday with rotating Saturdays.

What We Offer:

  • An opportunity to work with happy and grateful customers every single day
  • A chance to grow with an innovative company
  • A unique content-driven, top-performing and family-type work culture
  • A high degree of autonomy and responsibility from day one
  • An open-minded and international working environment that fosters creativity