Customer Success Manager : Virtustant

Description

Job Title: Customer Success Manager (Part-Time)

About the Company:

Our Client specializes in providing innovative services within the financial and capital markets sectors, focused on enhancing client success and satisfaction.

Job Description:

We are seeking a Customer Success Manager (CSM) to join our growing team. This role is vital in managing client relationships, ensuring effective onboarding, and maintaining high client satisfaction. As a CSM, you will serve as a trusted advisor, helping clients achieve their goals.

Responsibilities:

• Manage client onboarding, ensuring a seamless transition into our services.

• Maintain ongoing communication with clients to ensure satisfaction and proactively resolve issues.

• Develop and implement strategies to enhance client retention and success.

• Understand client objectives and collaborate with internal teams to meet their needs.

• Provide recommendations for process improvements and enhance the client experience.

Required Experience and Qualifications:

• Previous experience in Customer Success, Account Management, or Client-Facing roles preferred.

• Basic understanding of finance, investment, or capital markets is highly desirable.

• Strong English communication skills (native-level preferred but not required).

• Proficiency in using CRMs, project management tools, and online collaboration platforms.

• Organized, proactive, problem-solving mindset, and strong interpersonal skills.

Preferred Skills:

• Familiarity with financial terms, investor types, and fundraising processes.

• Ability to work independently and thrive in a remote team environment.

Software & Tools:

• Familiarity with CRMs and project management tools preferred.

English Level:

C2

Schedule:

Part-time – Flexible within US business hours

Salary and Benefits:

• Payment in USD or Local Currency according to candidate’s preference.

• Hourly-based compensation (rate negotiable based on experience).

• Flexible working hours, ideally a consistent schedule aligned with US/EU business hours