Customer Service Representative : Virtustant

Description

Job Title: Customer Service Representative (Full-Time)

About the Company:

Our Client is a fragrance company with a focus on both retail and e-commerce business units. They offer a wide range of products, including scenting systems and essential fragrance solutions, while servicing both B2B and direct-to-consumer markets.

Job Description:

Our Client is seeking a Customer Service Representative (CSR) to join their e-commerce team. This full-time position requires a dynamic individual who can engage with customers through various channels and assist with inquiries related to their fragrance products.

Responsibilities:

• Respond to customer inquiries via chat, email, and phone.

• Assist customers with product information and order processing.

• Maintain accurate records of customer interactions in the CRM system.

• Collaborate with the team to optimize customer satisfaction and resolve issues.

• Learn and utilize various e-commerce platforms and applications effectively.

Required Experience and Qualifications:

• Some experience as a Customer Service Representative, preferably in e-commerce.

• Familiarity with Shopify and CRM tools is a plus.

• Proficient in English (C1, C2, or Native) and Spanish.

Preferred Skills:

• Computer-savvy with a quick learning ability.

• Knowledge of e-commerce platforms and customer management systems.

• Strong communication skills and people-oriented personality.

Personality:

• Friendly and approachable demeanor.

• Energetic and proactive in problem-solving.

• Adaptable and willing to learn new tools and systems.

Software & Tools:

• Familiarity with Shopify and Gorgias CRM.

• Other relevant e-commerce applications as needed.

English Level:

C2, Native

Schedule:

8:30am – 5pm EST

Salary and Benefits:

Payment in USD or Local Currency according to candidate’s preference.