Sales Development Representative : Virtustant

Description

Job Title: Sales Development Representative

About the Company:

Our Client is a fast-growing home improvement company focused on providing services to homeowners aged 55 and older.

Job Description:

We are seeking a dynamic, customer-focused Sales Development Representative (SDR) to manage appointment confirmations and optimize lead conversion. This role is critical for turning raw leads into confirmed appointments through proactive communication, relationship-building, and meticulous organization.

Responsibilities:

• Appointment Confirmation & Sales Support:

• Call pre-scheduled leads to confirm appointments, ensuring all decision-makers are present.

• Use a scripted process to address customer needs, overcome objections, and reschedule/cancel appointments as needed.

• Move opportunities to sooner timeframes to maximize efficiency.

• CRM Management:

• Update CRM systems with detailed notes, outcomes, and follow-up actions.

• Track lead progress and maintain accurate records.

• Lead Conversion:

• Make 3+ call attempts per lead across optimal times (mornings, lunch hours, evenings).

• Set new appointments directly when opportunities arise.

• Collaboration:

• Work closely with the sales and marketing teams to align strategies and refine scripts/processes.

Required Experience and Qualifications:

• 1-2 years in similar roles (similar industries preferred).

• Proven experience in sales, customer service, or appointment setting.

• Tech-savvy with CRM platforms (training provided for company-specific tools).

• Organized, punctual, and detail-oriented.

Preferred Skills:

• Charismatic, confident, and empathetic personality with a “thick skin” and sense of humor.

• Fluent English (accent-neutral clarity required for customer understanding); Spanish fluency is a strong plus.

Personality:

• Self-starter who thrives in a fast-paced environment and takes ownership of outcomes.

• Passionate about career growth and open to feedback.

Software & Tools:

• CRM platforms.

English Level:

C2, Native

Schedule:

9-5 PST

Policies:

• Working hours: 40

• Commissions: No

• Expenses for licenses: NO – not required

• Expenses for equipment: NO – not required

• PTO (Paid Time Off): YES – 10 PTO after first 90 days

• Paid Holidays: 6 holidays per year (January 1st, May 1st, Christmas; and 3 free to choose).

• Sick Leave: Unpaid sick leave (with a doctor’s note).

Salary and Benefits:

Payment in USD or Local Currency according to candidate’s preference.