Success Intern: CrewBloom

Customer Success
United Kingdom
June 4, 2024
Internship
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Job Description

We are seeking a motivated and detail-oriented individual to join our team as a Success Intern. This position offers an excellent opportunity for someone with strong communication skills and basic knowledge of G Suite to gain hands-on experience in client success operations. The primary focus of this role will be to support various aspects of our success team’s daily operations, including inbox management, file organization, and data maintenance.

Job Responsibilities

Inbox Clean-up and Management:

  • Assist in organizing and managing the success team’s email inbox.
  • Sort and prioritize emails to ensure efficient communication and timely responses.
  • Collaborate with team members to resolve customer inquiries and escalate issues as needed.

Success Drive Management:

  • Support the organization of files and folders in the Success drive, ensuring all documents are correctly labeled and categorized.
  • Assist in maintaining the status of projects by moving folders to appropriate statuses such as Active, Paid, or Inactive.
  • Work closely with team members to ensure easy accessibility and navigation of files in the drive.

Company Profile Management:

  • Aid in updating and aligning company profiles in CrewHub and HubSpot with accurate and consistent information.
  • Assist in verifying and updating company details to ensure data integrity and alignment with current company developments.

Contact Profile Management:

  • Assist in managing contact profiles in HubSpot by removing contractors from the contacts associated with companies.
  • Support the maintenance of an up-to-date database by verifying and updating contact information as necessary.

Requirements

  • Currently enrolled in or recent graduate of a relevant degree program (Business Administration, Marketing, Communications, etc.)
  • Can Work 9:00 AM – 6:00 PM EST
  • Can work in a fast-paced working environment
  • Excellent verbal and written communication skills
  • Strong admin, time-management, and organizational skills
  • Basic knowledge of G Suite applications (Gmail, Google Drive, Google Docs, etc.)
  • Ability to work independently and collaboratively in a team environment.
  • Eagerness to learn and contribute to the success of the team.
  • Can render a minimum of 400 hours

System Requirements

  • At least 15mbps main internet and at least 10mbps for backup
  • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
  • Note: Back-ups should still be able to function when there is a power interruption
  • A webcam
  • Noise-canceling USB Headset
  • Quiet, Dedicated Home Office
  • Smartphone

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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