Service Desk Specialist: Infuse

Customer Service, Customer Support
United States
June 6, 2024
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Job Description

OUR HIRING PROCESS:

  • We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
  • We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
  • At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
  • From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

INFUSE is a global, high-performance demand partner that delivers demand strategies, programs, and outcomes for the most admired B2B brands. The company has over 1,200 professionals in the USA, Ukraine, Great Britain, Europe, Asia, and Africa. We grow in all key indicators yearly and do not even think of slowing down. That’s why we’re looking for a Service Desk Specialist. The Service Desk Specialist will provide level 1 technical support to the company`s users, managing and resolving incidents and service requests.

Responsibilities:

  • Helpdesk support. Providing technical support and assistance to customers;
  • Basic user-related administrationof the company’s Google Workspace and Entra ID (Azure Active Directory);
  • Participate in developing and maintaining internal user and technical documentation;
  • Collaborate with several teams including other IT specialists, project managers, developers, and recruiters;   
  • Other duties as assigned.

Requirements:

  • Excellent verbal and written skills in English (at least Upper-Intermediate);
  • Experience in IT Service Desk services;
  • Understanding of ITIL framework;
  • Experience with Entra ID (Azure Active Directory);
  • Familiarity with Google Admin console;
  • Knowledge of Microsoft (Office) 365 services on the Administrator level;
  • Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;
  • Ability to multi-task and work across a range of activities with various timelines and priorities;
  • Ability to work independently or in a group environment;
  • Self-starter and capable of working effectively with interruptions;
  • Be able to work flexible hours or shifts

Conditions:

  • Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment – monthly (USD), based on Invoice – Bank transfer/Payoneer
  • Job location options: remotely
  • Work schedule: Monday-Friday, Working hours:  in shifts 7:30 – 16:30,  or  16:00 – 1:00 EEST, incl. break
  • Paid vacation and sick leave
  • Opportunities for professional development and career growth

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