Inbound Customer Care:Talent World Group

Job Description

You will be responsible for : 

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally in a call center, experience in Hospitality industry is a plus.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have great multitasking skills, good phone etiquette, and experience with online tools
• You pay strong attention to detail and deliver work that is of a high standard
• You are a self-starter and demonstrate a high level of resilience
• You are adaptable and thrive in changing environments

What’s on Offer?

• Work alongside & learn from best in class talent
• Fantastic work culture