Revenues Officer (NEC) : BSS

Job Description

This is a remote position.

We are recruiting for a ‘Home-Based’ Revenues Officer for a Local Authority in the Midlands. It is essential the applicant has experience of NEC(Northgate) Revenues & Benefits Software and Civica Document Imaging.

Rate: £26.17 per hour (umbrella)

Hours: The role will be full time (37 hours a week), 5 days per week

THE ROLE

Duties will include dealing with customers on the telephone and also working from daily post, emails and online forms.

• Establishing Council Tax liability;
• Progressing recovery of debts at summons stage and beyond;
• Creating and updating Council Tax accounts, including (but not limited to):
  -Change of addresses;
  -Determinations and awards including Single Person Discount (SPD), Severely Mentally Impaired Discount (SMI), second homes and empty properties;
  -Exemption determinations, including student exemptions;
  -Deaths;
• Setting up and amending Direct Debits;
• Actioning BACS amendments;
• Actioning Direct Debit recalls in order to understand the customer’s circumstances and establish an appropriate payment method going forward;
• Proactively identifying and processing refunds in a timely manner;
• Updating accounts following re-banding by the Valuation Office Agency (VOA);
• Gathering and making determinations upon information relating to sole and main residency;
• Supporting discount reviews, e.g. SPD / Second Homes.

Requirements

ESSENTIAL

• Experience of NEC Revenues & Benefits Software
• Experience of Civica Document Imaging
• Experience of Council Tax Billing

Equal Opportunities

Business Smart Solutions are a Recruitment Agency – We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re passionate about working for a role in local government and share our company values, we encourage you to apply.

BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

Benefits

What we offer

We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.

Here’s what you can look forward to:

Perks Hub

• Hundreds of global and local perks, available online 24/7 
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
• Shopping discounts from the biggest brands, all year round 
• Save money on everything from the supermarket shop to summer holidays 

Wellness Hub 

• Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts 
• Mindfulness, meditation and sleep resources, available on all your devices 
• Guides to help with everything from anxiety to stopping smoking
• Confidential mental health helpline, 24/7 access to a qualified counsellor

Celebration hub

• Working with us means you’re always part of Team BSS – celebrate and recognise fellow contractors, whether they’re across the desk or across the world
• Company polls where everybody can vote for the winners 

Culture Hub

• A single place to find company updates, photos, benefits information and lots more!
• Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time