Customer Service Representative ($17-$18/hr): Eastern Carolina Insurance
Job Description
Responsibilities
- Respond promptly to customer inquiries and provide accurate information about insurance policies, coverage, and claims procedures
- Handle and resolve customer complaints, while also escalating complex issues to the appropriate teams when necessary
- Perform data entry to update and maintain customer records in our CRM system
- Assist customers in filing insurance claims, guiding them through the process and providing necessary documentation requirements
- Collaborate with other team members to ensure a seamless customer experience from initial contact to resolution
- Stay up-to-date with product knowledge, pricing, and promotions to effectively assist customers with their inquiries
- Maintain a high level of professionalism and friendly demeanor while interacting with customers, always striving to create a positive and memorable experience
Requirements
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in a virtual or remote setting
- Excellent written and verbal communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to adapt and thrive in a fast-paced, ever-changing environment
- Proficient in using customer service software, CRM systems, and MS Office Suite
- Strong attention to detail and organizational skills
- Availability and willingness to work flexible hours, including evenings and weekends
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
