Customer Service Rep: Windriver Environmental

Job Description

This Position is Full Time. Hours and Days are as follows:

• Sunday – Thursday 10:30 AM – 7:00 PM

This position is the primary point of contact for customers inquiring about Wind River Environmental’s products and services. The CSR takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The CSR also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts.  The CSR handles a large volume of inbound calls on a daily basis related to our many service offerings, including septic, drain cleaning, grease removal, inspections, and many other detailed topics.

Essential Duties and Responsibilities:

• Answers customer calls and      concerns from Residential Pumping Queue
• Provide engaging and      educational customer service to customers to make sure they are educated      on the value of pumping services and options
• Schedules residential pumping      services
• Determines service need by      working with customers and documents all calls in accordance with      department requirements
• Answers inquiries by clarifying      desired information; researching, locating, and providing information
• Maintains order management      system by entering in service orders
• Resolves problems by clarifying      issues; researching and exploring answers and alternative solutions;      implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying      desired information; completing transactions; forwarding requests
• Is able to work in a metric /      goal driven environment. CSR’s have both individual and group goals to      work towards
• Able to manage a heavy amount      of inbound and outbound calls in a timely manner

Requirements

Knowledge, Skills and Abilities:

• Ability to understand      instructions furnished in written, oral or diagram form
• Strong oral and written      communication skills for customers, co-workers, and management alike
• Ability to demonstrate basic      customer service skills with all costumers (showing interest and empathy      as appropriate)
• Ability to read and interpret      documents including Company policies and procedures, safety rules,      operating and maintenance instructions, maps and road signs
• Ability to work independently      and manage pressure to meet deadlines
• Basic computer literacy      including email and internet skills
• Ability to perform basic math      functions
• Ability to work in a fast paced      environment 
• Highly detail oriented
• Ability to learn operating      procedures quickly and be able to execute consistently up to      standard 

Minimum Education / Experience / Qualifications:

• Must have High School Diploma      or equivalent
• Previous customer service      experience
• Must be able to operate in a      drug-free workplace