Customer Success Associate – AlemHealth

Job Description

• Act as the first point of contact for our global customer base, addressing inquiries and support issues.
• Guide users through our cutting-edge software and hardware solutions, ensuring optimal customer satisfaction.
• Utilize advanced tools like Retool, Metabase, Posthog and SQL for data querying and analysis to improve customer experiences.
• Collaborate with technical teams to resolve complex issues efficiently.
• Analyze customer feedback to contribute to continuous product and service enhancement.
• Lead product demonstrations and training, showcasing our commitment to excellence in healthcare technology.

Qualifications:

• Strong communication, analytical and problem-solving skills.
• Basic to intermediate knowledge of SQL.
• Prior experience in customer support or a related field, especially in healthcare.
• Familiarity with HubSpot, Retool, Posthog, or Metabase is a definite advantage.
• Passion for working in a dynamic, fast-paced environment that drives global health innovation.

This position offers a unique opportunity to grow professionally while making a substantial impact in improving healthcare accessibility and quality in underserved regions.