Customer Success Specialist – Monkey Tilt
Job Description
- Deliver outstanding customer support across multiple channels, including email, live chat, social media, and phone.
- Provide assistance with a range of services, from game support and payment processing to KYC (Know Your Customer) and fraud checks, as well as player and game data analysis.
- Cultivate positive relationships with players by understanding their needs, challenges, and preferences.
- Efficiently resolve player inquiries and issues using internal tools and software.
- Proactively identify, anticipate, and address player concerns in collaboration with relevant internal stakeholders.
- Contribute to the design and implementation of customer success strategies and user journeys.
- Monitor and analyze customer data to identify trends and growth opportunities.
- Collaborate with stakeholders to continually enhance the player experience.
- Take ownership of customer feedback, making informed recommendations for improvement.
Required Skills:
- Proven experience in customer success or customer support; experience in the iGaming industry is a significant advantage.
- Excellent communication skills with a strong operational mindset.
- Demonstrated problem-solving abilities and sound decision-making skills.
- Proficiency in customer support software and online tools.
- Fluency in English is essential, as it is the company’s primary language. Proficiency in Spanish and/or Portuguese is highly desirable.
- Ability to thrive in a fast-paced, dynamic environment.
