Social Media Community Coordinator – Prepared Hero

Social Media
United States
August 26, 2024
Full time
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Job Description

What you will do:

Respond to Comments and Inquiries:

  • Address customer service questions and concerns promptly.
  • Engage with the community through fun and interactive responses.

Community Strategy Development:

  • Craft and implement strategies to foster a vibrant and engaged community.
  • Monitor and evaluate the effectiveness of community strategies and make adjustments as needed.

Report Generation and Analysis:

  • Create detailed reports based on community interactions and comments to be shared with cross functional teams.
  • Analyze feedback and trends to inform content and strategy improvements.

Support to Social Media Manager:

  • Assist the social media manager with various tasks and projects.
  • Collaborate on larger social media campaigns and initiatives.

Community Monitoring:

  • Keep an eye on social media channels for emerging trends and issues.
  • Ensure that the community guidelines and policies are adhered to.

Engagement Activities:

  • Work with the Social Media Manager to organize and manage online events, polls, and contests to boost community engagement.
  • Promote a positive and inclusive community environment.

Cross-Platform Interaction:

  • Ensure consistent brand voice and community engagement across multiple social media platforms.
  • Coordinate with other team members to align community activities with broader marketing efforts.

What we are looking for:

  • Experience:
    • Proven experience in community management, social media coordination, or a related role.
    • Experience with major social media platforms (Facebook, Instagram, Twitter, TikTok, etc.).
  • Skills:
    • Excellent written and verbal communication skills.
    • Strong interpersonal skills with the ability to engage and build relationships with diverse online communities.
    • Proficiency in social media management tools (e.g., Hootsuite, Sprout).
    • Copy writing skills are a plus.
    • Sense of humor.
    • Analytical skills to interpret social media metrics and insights.
  • Knowledge:
    • Understanding of social media algorithms, trends, and best practices.
    • Familiarity with customer service principles and practices.
    • Knowledge of SEO and content optimization is a plus.
  • Education:
    • Bachelor’s degree in Marketing, Communications, Public Relations, or a related field preferred.
  • Personal Attributes:
    • Creative thinker with the ability to generate engaging ideas.
    • Highly organized with the ability to manage multiple tasks and projects simultaneously.
    • Proactive and self-motivated, with a strong attention to detail.
    • Ability to work collaboratively in a team environment and adapt to fast-paced changes.
  • Additional Requirements:
    • Passion for the brand and an understanding of its mission and values.

Benefits

Benefits

  • Base salary range of $48,000-$53,000 with flexibility depending on background and experience;
  • Comprehensive medical insurance reimbursement package for medical, dental, and vision
  • Unlimited/PTO + Regional Holiday time off
  • End-of-year bonus;
  • 401k + company match
  • Wellness & workspace budget;
  • Fully remote position with flexible working schedule.

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