Job Overview
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Date Posted
July 31, 2024
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Qualification
Bachelor Degree
Job Description
- Act as the first point of contact for our global customer base, addressing inquiries and support issues.
- Guide users through our cutting-edge software and hardware solutions, ensuring optimal customer satisfaction.
- Utilize advanced tools like Retool, Metabase, Posthog and SQL for data querying and analysis to improve customer experiences.
- Collaborate with technical teams to resolve complex issues efficiently.
- Analyze customer feedback to contribute to continuous product and service enhancement.
- Lead product demonstrations and training, showcasing our commitment to excellence in healthcare technology.
Qualifications:
- Strong communication, analytical and problem-solving skills.
- Basic to intermediate knowledge of SQL.
- Prior experience in customer support or a related field, especially in healthcare.
- Familiarity with HubSpot, Retool, Posthog, or Metabase is a definite advantage.
- Passion for working in a dynamic, fast-paced environment that drives global health innovation.
This position offers a unique opportunity to grow professionally while making a substantial impact in improving healthcare accessibility and quality in underserved regions.
