Job Description
Description
Job Title: Customer Success Manager
About the Company:
Our Client is an outsourcing agency that focuses on providing staffing solutions primarily in Latin America. They specialize in a variety of roles, from virtual assistants to executive positions, ensuring quick and efficient placement tailored to client needs.
Job Description:
Our Client is seeking skilled professionals experienced in Go High Level to fill two key roles: a Go High Level Developer and a Client Success Manager (CSM). The ideal candidates will have a solid understanding of Go High Level features and functions, along with strong communication skills for client interactions.
Responsibilities:
• Build and deploy features within Go High Level.
• Follow detailed standard operating procedures (SOPs) to ensure quality and efficiency.
• Serve as the primary liaison between clients and the development team.
• Communicate client needs via Slack, email, and text.
• Log support tickets and keep clients updated on progress.
• Utilize tools such as monday.com and Notion for project management.
Required Experience and Qualifications:
• Proven experience with Go High Level features and functionalities.
• Strong communication skills, both verbal and written.
• Ability to follow SOPs and deliver high-quality work.
• Experience in customer service or project management.
• Familiarity with CRM tools is a plus.
Preferred Skills:
• Proficiency in Monday.com and Notion.
• Strong organizational skills and ability to multitask.
• Experience with client communication in a fast-paced environment.
Personality:
• Adaptable and open to feedback.
• Proactive in solving client issues.
• Team-oriented with a collaborative mindset.
Software & Tools:
• Go High Level
• monday.com
• Notion
• Slack
English Level:
C2
Schedule:
Flexible
