Job Description

Position Summary

You will play an important role in maintaining and deepening Nomad’s client relationships. The Account Manager will develop long-term relationships with clients and collaborate cross-functionally with other Nomad key stakeholders. 

This will entail:

• Manage a subset of client relationships by identifying and sending them high quality clinicians
• Work to find new ways to provide our clients with value
• Coordinate cross-functional projects internally to help drive results
• Meet key objectives and metrics to enable peak performance management
• Embrace an “all hands on deck” culture

Responsibilities/What You Will Do

• Own submission follow-up by phone and email including aging submission updates in admin platform
• Participate in regular client calls to discuss open positions, reasons for submission declines, offer bill rate insights, strengthen relationship with the focus on converting submission to offers
• Oversee issue resolution and escalations related to job postings, submissions, credentialing, billing, etc
• Responsible for helping Sr. AMs with QBR creation and expected to participate during QBR
• Assist in onboarding new clients; Ensuring we know who to follow-up on submissions (including escalation); when to follow-up; Compliance requirements; Billing Requirements; Point of contacts and roles at client
• Uncover new opportunities for growth (i.e. auto-offer, exclusivity, clinical interviews)
• Assess opportunities for improvement in client health by analyzing data to client trends in submission declines, cancellations, low number of job posts, etc.
• Navigate any issues regarding compliance, start dates, cancellations and contract changes
• Responsible for making sure client details are up-to-date and correctly captured internally. For example, compliance information, submission requirements, points of contact, and senior stakeholders
• Manage offer processing 
• Manage work order processes including extensions and extension flips
• Other duties as assigned

Qualifications/ Skills – What You Will Need

• 2-5 years of prior work experience in B2B client facing role
• Strong interpersonal skills
• Experience with Google Suite, preferred
• Data analytics and reporting
• Strong problem solving skills
• Strong attention to detail
• Excellent organization and prioritization skills
• Previous healthcare experience, a plus

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Compensation for this full-time position is between $69,500 – $109,000. This range reflects the minimum and maximum amount employees can earn during their time in the role. Actual pay may be higher or lower depending on geographic locations, skills, experience, and other factors permitted by law. This role is also eligible to receive a discretionary bonus, which is not guaranteed and may be based on both individual and company performance.