Job Description

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel.

Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world.

We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all.

But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people.

At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles.

The right people in the right roles will shape our future. So, here’s the big question: Could that be you?

As a Senior Product Designer, you’ll shape how potential customers discover, understand, and convert into paying members of TrustedHousesitters. We’re looking for a seasoned Senior Product Designer with a proven track record in designing high-converting acquisition and onboarding experiences that drive registration growth and payment conversion. You’ll own the critical entry moments of the customer journey – from initial landing through registration, onboarding, and first payment – across both web and mobile platforms. Working closely with UX research, product, marketing, and development teams, you’ll design experiences that build trust, communicate value clearly, and convert registrations into active paying members.

Key Responsibilities:

• Own end-to-end design for acquisition and onboarding across web and mobile, from first touch through registration and first payment. You’ll drive design across multiple customer touchpoints, from new mobile app flows and lifecycle nudges (email, push) to high-converting landing pages and web-based onboarding experiences.
• Design and optimise registration and onboarding experiences to reduce friction, improve conversion, and clearly communicate value and trust
• Balance commercial goals with user-centric principles, ensuring transparency, confidence, and long-term member satisfaction
• Partner closely with product, engineering, and commercial teams to shape strategy from acquisition through retention
• Partner closely with the CRO Manager to co-lead and execute a robust experimentation roadmap across all acquisition and onboarding flows, driving the definition of hypotheses, success metrics, and ensuring design quality throughout.
• Evolve our experimentation practice, enabling rapid testing of pricing, propositions, and pre/post-purchase experiences
• Translate quantitative and qualitative insights into impactful product experiences that drive revenue and engagement
• Plan and conduct user research to validate ideas, reduce risk, and inform design decisions
• Contribute to and evolve the design system with evidence-based, customer-centric patterns

Requirements:

• 5+ years of product design experience with a strong focus on acquisition, onboarding and conversion in fast-paced environments
• Strong portfolio demonstrating user-centred design and clearly demonstrated examples of how you’ve contributed to measurable business impact. 
• Exceptional visual and interaction design skills, demonstrating meticulous attention to detail, high-quality craft, and flawless execution 
• Demonstrated experience generating and communicating problem-statements, and hypotheses to drive solutions and optimisations  
• Proven ability to frame complex challenges into clear problem statements and actionable hypotheses that lead to effective solutions and optimisations
• A strong conceptual understanding of different experimentation methods and the ability to make decisions about how best to best test design hypotheses
• Strong storytelling and communication skills, particularly around value propositions and pricing
• Experience balancing customer needs with business goals and technical constraints, including payments and subscriptions
• Experience designing for different platforms and contexts including native app and responsive web experiences
• Expert proficiency in Figma and rapid prototyping; experience using AI-assisted design and prototyping tools
• Strong collaboration and facilitation skills across product, engineering, data, CRM and commercial teams
• Experience using, contributing to and scaling design systems

Preferred requirements:

• Experience in subscription businesses, two-sided marketplaces, or products with a complex proposition
• Background in high-growth or scale-up environments with strong experimentation cultures
• Experience self-serving with a product analytics platform (we use Amplitude) is an advantage.

£70,000 – £80,000 a year

Benefits

In addition to a competitive salary and bonus, we offer a range of benefits, including:

∙ Fully remote work

∙ Generous equity options

∙ Discretionary 10% annual bonus scheme

∙ 25 days holiday annually plus bank holidays and Christmas to New Year closure

∙ Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters

∙ Premium TrustedHousesitters pet owner and sitter membership. This includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you

∙ X5 premium memberships for your friends and family each year

∙ Our team have an unlimited housesitting allowance, can work remotely from their sits, and are eligible to £500 per year towards travel costs

∙ £200 annually towards home office equipment

∙ Access to Spaces (co-working) Locations across the globe

∙ Monthly working from home stipend

∙ Macbook

∙ Find a rescue pet to join your family and we’ll cover the adoption fees, as well as paternity to help any pet settle into their new home.

∙ We host a quarterly all-expenses paid meet-up and will fund team events (remote or in person) throughout the year

∙ We can cover costs of personal development resources, and have a regular time set aside for personal development

∙ Bupa Health Insurance and Dental Insurance plan

∙ SimplyHealth Healthcare Cash plan

∙ Trusted Giving scheme – employee volunteering via Onhand and employee giving via Tyve

∙ Weekly virtual yoga sessions

∙ Brighton Bikeshare

∙ Recruitment Referral Bonus