Job Description

What you will do:

Respond to Comments and Inquiries:

• Address customer service questions and concerns promptly.
• Engage with the community through fun and interactive responses.

Community Strategy Development:

• Craft and implement strategies to foster a vibrant and engaged community.
• Monitor and evaluate the effectiveness of community strategies and make adjustments as needed.

Report Generation and Analysis:

• Create detailed reports based on community interactions and comments to be shared with cross functional teams.
• Analyze feedback and trends to inform content and strategy improvements.

Support to Social Media Manager:

• Assist the social media manager with various tasks and projects.
• Collaborate on larger social media campaigns and initiatives.

Community Monitoring:

• Keep an eye on social media channels for emerging trends and issues.
• Ensure that the community guidelines and policies are adhered to.

Engagement Activities:

• Work with the Social Media Manager to organize and manage online events, polls, and contests to boost community engagement.
• Promote a positive and inclusive community environment.

Cross-Platform Interaction:

• Ensure consistent brand voice and community engagement across multiple social media platforms.
• Coordinate with other team members to align community activities with broader marketing efforts.

What we are looking for:

• Experience:
  • Proven experience in community management, social media coordination, or a related role.
  • Experience with major social media platforms (Facebook, Instagram, Twitter, TikTok, etc.).
• Skills:
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with the ability to engage and build relationships with diverse online communities.
  • Proficiency in social media management tools (e.g., Hootsuite, Sprout).
  • Copy writing skills are a plus.
  • Sense of humor.
  • Analytical skills to interpret social media metrics and insights.
• Knowledge:
  • Understanding of social media algorithms, trends, and best practices.
  • Familiarity with customer service principles and practices.
  • Knowledge of SEO and content optimization is a plus.
• Education:
  • Bachelor’s degree in Marketing, Communications, Public Relations, or a related field preferred.
• Personal Attributes:
  • Creative thinker with the ability to generate engaging ideas.
  • Highly organized with the ability to manage multiple tasks and projects simultaneously.
  • Proactive and self-motivated, with a strong attention to detail.
  • Ability to work collaboratively in a team environment and adapt to fast-paced changes.
• Additional Requirements:
  • Passion for the brand and an understanding of its mission and values.

Benefits

Benefits

• Base salary range of $48,000-$53,000 with flexibility depending on background and experience;
• Comprehensive medical insurance reimbursement package for medical, dental, and vision
• Unlimited/PTO + Regional Holiday time off

• End-of-year bonus;
• 401k + company match
• Wellness & workspace budget;
• Fully remote position with flexible working schedule.