Job Description

Job info

Levande, a purpose-driven organization committed to enriching the lives of older Australians, is hiring a Sales Specialist. This fully remote role offers the chance to connect with people and make a genuine difference in their lives as they explore moving into one of our 59 retirement villages. You’ll be the friendly voice guiding prospective residents through their journey, ensuring they feel supported and informed.

Job Description

• Be the first point of contact for incoming enquiries, offering guidance, empathy, and clear information to help people feel confident and supported.
• Build rapport with prospective residents and their families, understanding their needs and capturing key details in our CRM.
• Coordinate with our Sales Professionals, Village teams, and other internal teams to ensure smooth handovers of leads and timely follow-ups.
• Liaise with Sales Professionals to organise village tours for prospective residents on their behalf.
• Achieve sales conversion targets, specifically focused on converting inbound phone enquiries to village tours.
• Create and maintain engaging, accurate property listings across Levande and multiple external real estate platforms.
• Monitor online listing performance and ensure all listings reflect our brand and values.
• Support the broader Sales and Marketing team with administrative and coordination tasks.
• Manage the customer referral program (Friends to Neighbours) and associated processes.
• Manage the central Sales Hub on behalf of the Sales team.

Qualifications

• Required
  • Experience in a customer service, sales support, or client-facing role, ideally in retirement living, real estate, or aged care.
  • A warm, friendly, and professional phone manner.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with potential residents and their families.
  • Strong attention to detail and organisational skills, with the ability to juggle multiple priorities.
  • Proficiency in using CRM software (Salesforce) and other sales tools.
  • A team-oriented mindset and the ability to work independently.

Compensation & Benefits

• Competitive; disclosed later.
• Work in a hybrid environment, with flexibility to balance time between home, our Support Offices, and village communities.
• Be part of a purpose-driven organisation committed to enriching the lives of older Australians.
• Opportunities for growth, learning, and development within a respected and forward-thinking organisation.
• Contribute to a brand that champions “Everyday Exceptional”, delivering outstanding service and support at every touchpoint.

About Us

Levande is dedicated to providing exceptional retirement living experiences for older Australians. Our mission is to be the most trusted provider of retirement communities in Australia. We pride ourselves on our values of care, excellence, and trust, fostering a supportive and collaborative team culture. With a focus on sustainable sales practices, we aim to enhance our leadership position in the industry while making a meaningful impact in the lives of our residents.