Job Description

The Problem

OpenFX operates in a high-speed, high-trust environment where engineering, operations, risk, and finance teams rely on seamless technology every day.

As we scale transaction volume and team size, operational complexity increases:

• More endpoints
• More SaaS tools
• More access permissions
• More compliance requirements
• More vendors
• More security surface area

Without strong IT operations, small inefficiencies compound:

• Onboarding delays slow productivity
• Access gaps create security risks
• Poor asset tracking creates compliance exposure
• Vendor sprawl increases cost

We need an IT Administrator who treats internal systems with the same rigor we apply to money movement – reliable, secure, documented, and scalable.

When done right, IT becomes an invisible force multiplier for the company.

What You Will Actually Do & Own

In your first 6 to 12 months, you will:

1. Own end-to-end IT operations
   • Device provisioning (macOS/Windows), endpoint setup, VPN, collaboration tools
   • L1/L2 troubleshooting across hardware, software, and network issues
   • Ensure uptime and responsiveness for internal systems
2. Run seamless onboarding & offboarding
   • Zero-delay laptop provisioning
   • Accurate access grants aligned with role
   • Immediate and complete access revocation on exit
   • Maintain clean, auditable access logs
3. Administer identity & access systems
   • Google Workspace / Microsoft 365 / Slack / Jira / GitHub etc.
   • Role-based access control (RBAC)
   • Periodic access reviews
   • License management & optimization
4. Own IT asset lifecycle management
   • Inventory tracking, tagging, and audits
   • Device health monitoring
   • Repair coordination and replacements
   • Depreciation and refresh planning

1. Lead IT procurement & vendor management
   • Hardware and software purchasing
   • License forecasting and renewals
   • Vendor negotiations and SLA tracking
   • Budget alignment with Finance
2. Support IT security & compliance
   • Endpoint security monitoring
   • Patch management and updates
   • Assist in audit preparation (ISO/PCI/internal reviews)
   • Maintain documentation, SOPs, and IT policies
3. Support office & infrastructure scaling
   • Network setup, Wi-Fi, routers, firewall coordination
   • Office expansion support
   • Conference room tech reliability

What Success Looks Like

You will be measured on:

Zero-friction onboarding

New hires are productive on day1

• Access discipline No lingering permissions, no orphaned accounts
• Operational reliability Minimal IT downtime, fast issue resolution
• Cost efficiency Optimized licenses and controlled vendor spend
• Audit readiness Clean asset inventory and documented processes
• Internal trust Teams rely on IT as a responsive partner

Requirements

Required (Non-negotiable)

• 3 to 6+ years in IT Administration / IT Operations
• Hands-on experience managing macOS and Windows environments
• Experience with Google Workspace or Microsoft 365 administration