Customer Enablement Specialist (Remote) – ROSSUM

Job Description

• Develop Customer Learning Journey:
  • Create and implement a structured learning journey to enhance product adoption and ensure clients maximize the benefits of Rossum.
• Manage Documentation Creation Process:
  • Oversee the development and maintenance of comprehensive, user-friendly customer-facing documentation.
• Prepare Customer-Facing Documentation:
  • Create clear, detailed guides, FAQs, and support documents to assist clients in understanding and utilizing all features of Rossum.
• Develop Educational Materials:
  • Design and produce engaging educational materials, including tutorials, how-to videos, and interactive content, to support client learning.
• Organize and Host Trainings and Webinars:
  • Plan, coordinate, and conduct training sessions and webinars to educate clients on Rossum features, updates, and best practices.
• Organize Internal Enablement:
  • Facilitate internal training sessions and provide resources for customer-facing teams to ensure they are equipped to support and advise clients effectively.