Customer Service Associate (Global) : Clipboard

Job Description

Our Customer Service Associate on the Worker Operations (W-Ops) Team play a vital role in upholding safety and reliability for both sides of our marketplace. W-Ops is the team that owns end-to-end operational functions for worker reliability (attendance, timeliness) and marketplace quality (broadly defined as “in-the-building performance”).The ideal candidate will be able to balance risk mitigation while delivering exceptional customer experiences masterfully. They repeatedly ask “why” until they reach the root cause of issues and go the extra mile to solve our customers’ problems. Curiosity, empathy, and strong communication skills are essential to success in this role.

Note: This is a fully remote position and we operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times

Must haves

Must be proficient in English/English is a first language

2+ years of customer support experience (Voice/Chat)

Ability to work as part of multidisciplinary teams

Comfortable handling ambiguous situations and adaptable to constant change 

Possess an “I can handle anything” mentality

 Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization

Exceptionally detail-oriented

Ethical and unbiased integrity and decision-making abilities

A positive mindset that elevates the entire team

System Requirements

Minimum 15Mbps wired internet connection

Minimum i5 processor or equivalent

Minimum 12GB Ram

Quiet working environment

Steady power and internet connection.