Customer Service Representative : Huncho Nigeria Ltd.

Customer Service, Customer Support
December 1, 2025
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Job Description

  • Anywhere

Job Summary

We are seeking a Customer Service Representative to handle customer inquiries, resolve complaints, and process orders or account modifications. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for providing exceptional.

  • Minimum Qualification : Degree

  • Experience Level : Entry level

  • Experience Length : 1 year

  • Working Hours : Full Time

Job Description/Requirements

Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Respond promptly and accurately to customer inquiries.

  • Communicate effectively with customers through various channels (phone, email, chat, etc.).

  • Acknowledge, investigate, and resolve customer complaints promptly.

  • Develop a deep understanding of company products and services to confidently answer questions.

  • Process orders, forms, applications, and customer requests efficiently.

  • Document customer interactions, transactions, comments, and complaints accurately.

  • Collaborate and coordinate with internal teams when necessary.

  • Provide feedback to improve customer service processes and overall efficiency.

  • Ensure high levels of customer satisfaction through professional support and follow-up.

Requirements:

  • Bachelor’s Degree  

  • Minimum of 1 year in a customer service or related role

  • Device: Personal Laptop or Desktop (minimum CPU score of 4000 — e.g., AMD equivalent or Intel i5 8th Gen or higher)

  • Memory: Minimum 8 GB RAM

  • Operating System: Windows 11 (Version 24H2 or later) or macOS

  • Free Disk Space: Minimum 38 GB

  • Internet: Hard-wired Ethernet connection (no Wi-Fi only setups)

  • Network Speed: Minimum 6 Mbps upload / 10 Mbps download

  • VPN Access: Required

  • Availability: Able to work 8–9 hour shifts, 5 days a week (Central Standard Time — Dallas) with flexible scheduling.

Core Competencies:

  • Excellent command of the English language, with the ability to understand and communicate clearly with U.S. customers.

  • Strong listening and problem-solving skills.

  • Ability to handle objections and use persuasive communication effectively.

  • Comfortable with conversational engagement and building rapport.

  • Able to thrive in a fast-paced, fully virtual work environment.

  • Strong work ethic, reliability, and commitment to professional growth.

  • Willingness to learn new tools, systems, and processes.

Location: Remote (Work from Home)

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