Customer Service : Virtustant

Description

Job Title: Customer Service – Administrative Assistant

About the Company:

Our Client specializes in cremation services, providing a straightforward and cost-effective alternative to traditional burial options. They emphasize transparency and customer care, offering 24/7 support that includes full service and paperwork handling, ensuring clients feel supported throughout the process.

What You’ll Do:

We are seeking an organized and empathetic Administrative Assistant to join our team. The ideal candidate will excel in customer service, maintaining attention to detail and ensuring all client needs are met promptly and efficiently.

Responsibilities:

• Provide outstanding customer service to clients.

• Handle administrative tasks related to paperwork and service coordination.

• Assist in managing cremation service logistics.

• Communicate with clients to ensure understanding and trust.

• Maintain accurate records and documentation.

Required Experience and Qualifications:

• Proven experience in an administrative or customer service role.

• Strong attention to detail and organizational skills.

• Excellent English language proficiency, both written and verbal.

• Ability to work collaboratively in a team environment.

Preferred Skills:

• Empathy and strong interpersonal skills.

• Cultural understanding to effectively serve diverse communities.

• Experience in hospitality or service-oriented industries.

Personality:

• Compassionate and caring demeanor.

• Strong communicator and relationship builder.

• Detail-oriented and proactive in problem-solving.

Software & Tools:

• Familiarity with office software and customer management systems.

English Level:

C2, Native

Schedule:

9-5 EST

Salary and Benefits:

Payment in USD or Local Currency according to candidate’s preference.