Customer Success Manager : Onpreo

onpreo is the acquisition system for the real estate industry!

To this end, we provide brokers with all the tools they need to prevail against the competition and grow their company faster and more sustainably. We are a young team consisting of high performers. We don’t look at your degree, but at your passion and skills.

Apply to us and seize the opportunity to participate in a transformation process in one of the largest industries in the world.

Responsibilities

• Responsibility for product and technical issues in the field of voice AI solutions as well as ensuring a high level of customer satisfaction and product acceptance
• Develop, optimize, and support voice AI workflows, including prompt design, speech recognition, and natural interaction
• Support and train customers on how to effectively use voice AI and SaaS products, including onboarding and coaching
• Analyze user feedback and performance data to continuously improve product quality, language models, and customer success processes
• Work closely with the product and development team to further develop voice AI capabilities and automate internal processes
• Identification of upselling and cross-selling potentials as well as active participation in the expansion of existing customer relationships
• Contribute to the expansion of the customer success infrastructure, e.g. by building knowledge databases, FAQ systems and voice AI demonstrations
• Technical customer support via telephone, voice calls or ticket systems for fast and competent solution of technical concerns

Qualification

• Interest in artificial intelligence (AI), especially in voice AI technologies and the further development of generative language systems
• Erste Berufserfahrung im Customer Success, Account Management oder in einer vergleichbaren kundenorientierten Rolle
• Experience with voice and AI platforms such as fonio, vapi ai, retell ai, ElevenLabs, Deepgram or comparable tools is an advantage
• Software affinity and ideally practical experience in dealing with SaaS solutions such as Userpilot, Intercom or similar systems
• Entrepreneurial thinking, high self-motivation and the desire to achieve visible results and measurable customer success
• Ability to analyze processes and clearly identify and constructively implement potential for improvement
• Enjoyment of communication and direct customer contact, combined with empathy, openness and a pronounced service orientation
• Structured, reliable and solution-oriented way of working with a high level of initiative
• Very good knowledge of German and English, both written and spoken

Benefits

• Young company, 100% remote, great trust – ideal conditions if you want to grow professionally and personally, develop yourself and leave a mark on the path to success of a start-up company.
• Be there when the real estate industry, one of the largest industries in the world, transforms into the digital age.
• An international, helpful and motivated team that is looking forward to you and regular team events.
• Inspiring company culture based on shared values such as drive, positivity, progress and “Deliver Wow”.
• With “onpreo Flex” you decide for yourself where you work most effectively. Our remote working policy includes the ability to work from home or anywhere within the UK or the European Economic Area.

Become part of onpreo AG and shape the future of brokerage software. Apply now as a Customer Success Manager (m/f/d) – focus on Voice AI!