Customer Success – Software & Hardware : Aufmaster

Customer success that really goes down in everyday work.

As a working student in the field of Customer Success, you will become part of a fast-growing tech company and work on Aufmaster – a unique solution of smart measuring device and software that directly measures cable lengths, automatically documents them and makes them digitally available without manual intermediate steps.

In Customer Success, you will accompany customers as they get started with Aufmaster. You will support onboarding, explain functions and workflows and help to integrate the solution into existing workflows in a meaningful way. This gives you direct insights into real B2B use cases – from the construction site to the office.

You will be in close contact with our customers, answer questions by email or call and work together with the team on solutions to typical challenges. You will pass on feedback and requirements to Development, Product and Sales in a structured manner and thus contribute to the further development of Aufmaster.

You will be trained step by step and learn to talk to customers, analyze problems and prepare feedback in an understandable way – an ideal basis for your further path in Customer Success or in the B2B environment.

Responsibilities

Accompanying & supporting customers

Support for our customers before and after the start with Aufmaster

• Accompaniment of new customers in the first steps, e.g. in video calls with screen sharing
• Explanation of functions and workflows in daily use

Enquiries & Collaboration

Answering questions from prospects and customers via email, phone, ticketing system, or video

• Collaborate with the sales team on queries, demos, and follow-ups
• Recording and following up on customer inquiries
• Passing on technical topics and feedback to development and product

Building up and passing on knowledge

Support with training, webinars and set-up appointments

• Maintenance of FAQs, short instructions and help texts
• Assistance in the creation of simple short videos for the Aufmaster Online Academy

Feedback & Learning

Collect customer feedback and frequently asked questions

• Recognizing recurring themes or ambiguities
• Share insights with product, development, and sales to keep Aufmaster improving

Qualification

• Eingeschriebener Student (z.B. Wirtschaft, Informatik, Kommunikation, Medien o. Ä.)
• Freude an Kommunikation und daran, Menschen zu helfen
• Very good feeling for spoken and written language
• Interest in software and technology (previous knowledge not mandatory)
• Structured, reliable way of working
• Very good knowledge of German and English

Benefits

Working hours

15–20 hours per week, flexibly arranging (during the semester)

Working on real solutions

You will support real customers with real use cases and help to make their everyday work noticeably easier.

Growth & Development

Plenty of room to grow professionally and personally – with increasing responsibility and insights into sales, product and development.

Strong team & open culture

A committed, interdisciplinary team with direct communication and short decision-making paths.

Flexible working models

Flexible working hours and 100% home office for a healthy work-study balance.

Ownership & creative freedom

Independent work and the opportunity to actively shape processes, training courses and customer workflows.

Because we build technology that really helps people.

Our solutions combine craftsmanship and organization without making processes unnecessarily complicated. We develop intuitive tools that make work noticeably easier – and use automation to take over tasks that would otherwise cost time and nerves.

• What is time-consuming today becomes easy with Aufmaster.
• What used to take hours happens in seconds.

If you want to work on a product with real impact and actively help shape Aufmaster, then we look forward to getting to know you.

You can find more information about our company and product on our website and social media channels.

Apply now and become part of our team.