(Remote) Entry-level Account Manager ($20-27/hr) – Nogigiddy

Job Description

Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.

Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.

Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.

Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.

Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.Feedback Collection: Gather and relay client feedback to improve our services and client experience.

Skills and Qualifications:Communication Skills: Exceptional verbal and written communication skills.Customer Service Skills: Strong ability to understand and meet client needs.Organizational Skills: Ability to manage multiple tasks and prioritize effectively.Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.Problem-Solving: Ability to address and resolve client issues effectively.Time Management: Strong ability to manage time and meet deadlines.

Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.Preferred Experience:Experience in customer service, sales, or a related field is a plus but not required.Familiarity with CRM software and account management tools is a plus.Previous experience with gig economy platforms or staffing apps is a plus.

Education:High school diploma or equivalent.Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.

Working Conditions:Remote Work: The role is remote, allowing for flexibility in work location.Collaboration: Regular virtual meetings and communications with the sales and support teams.

Tools: Use of various communication and collaboration tools, such as email, video conferencing, and CRM software.

Salary Range:$20 to $27 per hour, depending on experience and qualifications.