Operation Assistant : Virtustant

About the Company:

Our Client manages a growing portfolio of short-term rental properties, focusing on delivering exceptional guest experiences and maintaining high operational standards.

Job Description:

We are seeking a reliable and detail-oriented STR Operations Assistant to help manage the daily operations of our properties. The ideal candidate will be organized, proactive, and have experience in hospitality or property management.

Responsibilities:

• Coordinate guest check-ins and check-outs, ensuring smooth communication throughout the stay.
• Respond to guest inquiries and resolve issues quickly and professionally.
• Schedule and follow up with cleaning and maintenance teams to ensure all properties meet our standards.
• Conduct virtual property checks using cleaner feedback, videos, and photos.
• Track supply inventory and coordinate restocking.
• Support operations documentation and keep SOPs up to date.
• Monitor guest reviews and flag issues for follow-up.
• Identify opportunities to improve processes and guest satisfaction.

Required Experience and Qualifications:

• Experience in short-term rentals, hospitality, or property management is a strong plus.
• Strong written and verbal communication skills in English.
• Highly organized and dependable with great attention to detail.

Preferred Skills:

• Comfortable with platforms like Airbnb, VRBO, Hostaway, or similar tools.
• Tech-savvy and able to work independently in a remote environment.

Personality:

• Proactive, detail-oriented, and able to work under pressure.
• Flexible availability to work US-based hours, including some evenings or weekends.

Software & Tools:

Familiarity with hospitality management software and platforms.

English Level:

C2

Schedule:

9-5 EST