Sales Assistant (£1,859): Medigold Health

Job Description

MAIN OBJECTIVES

• Deliver a high-quality front-of-house response to all incoming emails, voicemail messages and referrals to the Medigold Health Sales Team.
• Understand Medigold Health and all our products and services, the structure of our organisation and responsible people.
• Maintain an excellently managed sales triage process, clarifying the nature of enquiries and swiftly funnelling them to the correct teams. You will also have your own leads assigned via this process.
• Quickly building an understanding of the Protect package, why we introduced Medigold Health Protect and the value it adds to small and medium sized businesses.
• Support the achievement of the Protect sales target, set each financial year, by closing new business and cross-selling additional services at the point of sale.

SPECIFIC DUTIES 

Sales Triage

• Triage enquiries that are received via all routes, assigning them to individual Sales Consultants based on the service type.
• Make triage calls to potential new clients where further information needs to be obtained.
• Maintain filing system of new enquiries using Salesforce CRM to support with management reporting. Training on Salesforce CRM system will be provided
• Have the confidence and literacy to send clear emails, explaining services & pricing and declining enquiries where Medigold Health is unable to support.

New Business Sales – Medigold Health Protect

• Speak to potential new Protect customers, understanding their budget for health and wellbeing services and educating them on the benefits of the Protect package.
• Deliver demonstrations of the online Protect portal.
• Produce proposals for potential new Protect customers, allocating pricing from the master price list.
• Strictly maintain a pipeline of open leads and opportunities via the online sales system, Salesforce, managing your tasks frequently and following opportunity through until close.
• Support Protect Sales Manager with product specific projects.
• Attend weekly virtual Protect Team meeting.
• Attend strategy meetings and exhibitions to aid personal development. 

ADDITIONAL RESPONSIBILITIES & ACCOUNTABILITIES

• Understand, demonstrate, and promote the Company’s Genetic Code
• Assist with induction and training of new employees 
• Manage confidential data in line with the UK GDPR 
• General Office Duties 
• Contribute ideas and suggestions to continuously improve the Customer & Employee Experience
• Assist with colleagues work during absences
• Attend meetings and training sessions as required
• Any other request made by a Manager or Director

REQUIREMENTS FOR THIS ROLE

• Basic knowledge of Microsoft tools
• No qualifications required
• Some sales experience would be desired, but is not mandatory
• An excellent attitude and appetite for work is essential.

CORE SKILLS & BEHAVIOURS

• Well organised with good diary management
• Confident with technology & learning new software 
• Clear communication (written & verbal)
• Confident networking with colleagues 
• Good telephone etiquette
• Motivated for a target driven role 
• Works well independently, in home environment
• Able to be persuasive & think commercially
• Responsible 
• Efficient and methodical 
• Professional in appearance and approach 
• Possess a positive can-do attitude 
• Trustworthy and Honest 
• Calm under pressure 
• Willing to learn new skills
• Enthusiastic and Proactive