Job Description

About Us 

Founded in 1992, Intact is a global software company delivering flexible, business management solutions to independently owned businesses in the lumber and building materials industry. Our innovative cloud ERP solution, GenetiQ, is purpose-built for dealers, retailers, wholesalers, and distributors—providing the tools they need to grow, adapt, and thrive.  

We stay true to our flexible ethos—it’s what we’re all about. We don’t just focus on enhancing our software and services; we work closely with our customers, listen to their needs, and build strong, lasting partnerships that drive mutual success.  

With recent investment from Goodbody Capital Partners, Intact is entering an exciting phase of accelerated growth. We’re expanding our operations in North America and building a top-tier team to support our growing customer base. 

This is your opportunity to join a team that feels like a startup but is backed by an established brand with over three decades of proven success. If you’re a future-thinker, team player, and customer champion, there’s a place for you at Intact.  

Scope of Role 

The role of a Professional Services Project Manager is to manage the delivery of projects with a team of Professional consultants. It incorporates the day-to-day management of multiple concurrent projects and individual tasks to ensure projects are delivered on schedule and on budget in line with customer expectations.

Key Responsibilities 

• Create and implement a suitable project SOW, project plan, project execution pipeline, and other associated documentation and processes for the project teams. 
• Create and gain stakeholder agreement of project schedules.  
• Control the change management process enabling effective resource planning, forecasting, and budgeting.  
• Manage processes for project handovers from sales and to support including milestone definition within the project plan.  
• Ensure projects are sufficiently closed out to enable better resource utilization and handover to the support team.  
• Ensure that all required documentation and tools are available and accessible to the project implementation team as necessary.  
• Ensure project meetings take place at the frequency deemed necessary and customer stakeholders are managed accordingly.  
• Managing Customer expectation is paramount to the successful delivery of projects and essential for overall customer satisfaction. Managing scope creep and ‘doing what we need to do’ is critical for the success of this role.  
• Introduce new methods of sharing dependent resources and utilizing said resources on single and/or multiple projects.  
• Monitoring timesheets and subsequent approval.  
• Balance multiple simultaneous projects with a strong aptitude for efficient time management as an individual and across each project team. 
• Perform detailed resource management to ensure required subject matter experts are reserved for the full project duration, adjusting and re-aligning throughout. 
• Identify, track, and mitigate project risks to avoid disruption to scope, schedule, quality, or budget. 
• Manage project metrics including budget vs. actual and communication of status to internal and external stakeholders. 
• Collaborate with other team leaders (Development, Sales, Hardware) to allocate resources to projects when required.  

Qualifications

• Experience leading ERP project implementations. 
• Experience in LBM would be considered a distinct advantage but not essential.
• Bachelor’s degree or higher with a concentration in business or tech.
   
• A minimum of 3 years’ experience working as Project Manager. 
• PMP or project management certification is a plus.
• Familiar with Agile and Waterfall project management methodologies. 
• Sound working knowledge of customer and business account practices. 
• Excellent customer service and customer facing skills to work alongside customers on and off site. 
• Proficient in Microsoft Word, Excel and Powerpoint. 

Personal Specification 

• Ability to manage the blend of people, priorities and constraints presented in all projects. 
• Excellent written and verbal communication skills with the ability to communicate across all stakeholder groups.
• Ability to work independently and as part of a team, balancing several concurrent projects.
• Can present professionally at a senior level and ensure the presentations are focused on the customers needs.
• Willingness to travel on-site to customers within the US as needed.
• Willingness to work outside regular business hours on occasion. 
• Be adaptable and work as an effective member of a team.
• Strong interpersonal and time management skills.

Benefits Options:

Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

In addition to an excellent compensation package, we offer a great range of benefits, including:  

• Healthcare: Medical, Dental and Vision  
• Short & Long Term Disability  
• AD&D Insurance 
• 401K Plan 
• Employee Assistance Program 
• Intact Wellness Reimbursement: Whether it’s a gym or a golf club membership, we support the efforts of Intacters to keep active.  
• PTO: 20 days Per annum plus Intact observes the following holidays:  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Day, Day after Christmas Day plus two floating holidays 
• Flexibility: Our flexible working helps Intacters to manage a better work-life balance. 

It is the policy of Intact to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.