Job Description

Our client is a groundbreaking telehealth service specializing in men’s health, offering personalized and discreet healthcare solutions. They are seeking a male Customer Service Representative to enhance their team. This role involves managing community engagement across various platforms, including social media comments, DMs, SMS, and emails, with a strong emphasis on maintaining high-quality, fluent written English communication. 

The ideal candidate will be a dynamic individual capable of undertaking a wide range of operational and administrative tasks, including data entry and reporting, to support the seamless delivery of services.

Location: Fully-Remote (Work from Home), 9 AM – 5 PM EST, Mondays to Sundays 

Key Responsibilities:

• Community Engagement: Actively engage with the community by responding to social media comments, direct messages, SMS, and emails in a professional and fluent manner.
• Data Entry and Reporting: Perform accurate data entry tasks and prepare reports as required, contributing to the efficiency of operations.
• Administrative Support: Carry out various administrative tasks to assist in the smooth running of the telehealth service.
• Operational Flexibility: Demonstrate adaptability by taking on miscellaneous operational tasks as needed, showcasing an ability to fit into the team and contribute to its success.
• Quality Communication: Maintain impeccable written English in all customer interactions, ensuring clear, concise, and compassionate communication.

What Success Looks Like:

• Enhanced Customer Engagement: Achieve high levels of satisfaction through timely and effective responses to inquiries and comments.
• Operational Efficiency: Contribute to the smooth operation of the service through diligent completion of assigned tasks.
• Team Integration: Seamlessly integrate into the team, demonstrating the ability to adapt and take on varied responsibilities.

Qualifications:

• Exceptional written English skills, with the ability to communicate fluently and professionally.
• Experience in customer service, particularly in handling social media, email, and SMS communications.
• A dynamic personality with the capacity to take on a variety of operational and administrative tasks.
• Strong organizational skills, with the ability to manage time effectively and meet deadlines.
• Willingness to work a flexible schedule, including weekends (Wednesday to Sunday).

This position offers a unique opportunity for a Customer Service Representative who is passionate about men’s health and committed to providing exceptional service. If you are a motivated individual looking for a role where you can make a difference in a supportive and innovative environment, we encourage you to apply and join a team dedicated to transforming the accessibility of healthcare for men.