Job Description
Description
Job Title: Customer Service Representative (Full-Time)
About the Company:
Our Client is a fragrance company with a focus on both retail and e-commerce business units. They offer a wide range of products, including scenting systems and essential fragrance solutions, while servicing both B2B and direct-to-consumer markets.
Job Description:
Our Client is seeking a Customer Service Representative (CSR) to join their e-commerce team. This full-time position requires a dynamic individual who can engage with customers through various channels and assist with inquiries related to their fragrance products.
Responsibilities:
• Respond to customer inquiries via chat, email, and phone.
• Assist customers with product information and order processing.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with the team to optimize customer satisfaction and resolve issues.
• Learn and utilize various e-commerce platforms and applications effectively.
Required Experience and Qualifications:
• Some experience as a Customer Service Representative, preferably in e-commerce.
• Familiarity with Shopify and CRM tools is a plus.
• Proficient in English (C1, C2, or Native) and Spanish.
Preferred Skills:
• Computer-savvy with a quick learning ability.
• Knowledge of e-commerce platforms and customer management systems.
• Strong communication skills and people-oriented personality.
Personality:
• Friendly and approachable demeanor.
• Energetic and proactive in problem-solving.
• Adaptable and willing to learn new tools and systems.
Software & Tools:
• Familiarity with Shopify and Gorgias CRM.
• Other relevant e-commerce applications as needed.
English Level:
C2, Native
Schedule:
8:30am – 5pm EST
Salary and Benefits:
Payment in USD or Local Currency according to candidate’s preference.
