Account Manager

May 29, 2024
Application ends: July 30, 2024
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Job Description

We hire globally and will be open to sponsor relocation where necessary.

Company Overview:

Founded in 2017, Digible is a privately owned company dedicated to delivering advanced digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services and an innovative predictive analytics platform, Fiona, which is the first of its kind.

At Digible, Inc., we celebrate our diverse and hardworking team. Our culture is collaborative, transparent, and authentic, and these values are integral to every step of an employee’s journey. From the initial interviews to our weekly All Hands Transparency Round-up, our values are at the core of the Digible experience.

We believe diversity is key to success and strive to create teams where everyone can be their authentic selves. We encourage applications from individuals with underrepresented backgrounds and those from various industries. Join us and discover what the best work of your career could look like at Digible.

Core Values:

Authenticity: Commit to being genuine and consistent in all interactions.
Curiosity: Embrace a deep curiosity about our work to drive innovation.
Focus: Stay dedicated and accountable to our deliverables.
Humility: Recognize that collective success is greater than individual achievements.
Happiness: Prioritize passion and love for our work above all else.
The Role:

We are seeking an Account Manager to join our team!

Our Client Services department fosters exceptional relationships with Digible’s agency and tech clients, offering strategic recommendations that reflect a deep understanding of client goals and ensuring that digital campaigns and products meet or exceed expectations.

As an Account Manager, you will manage 80-100 accounts, serving as the main point of contact and relationship owner. You will provide strategic digital marketing insights and work cross-departmentally to advance company initiatives. Responsibilities include overseeing all digital aspects of client campaigns, including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify, and more. You will also act as a product expert for Digible’s tech platform, Fiona.

You’ll love this job if you:

Enjoy building client relationships and proactively providing value.
Are a digital marketing expert who stays current with digital trends.
Simplify complex digital data into easy-to-understand narratives.
Enjoy data analysis and attention to detail.
Are quick to respond to emails and highly organized.
Think in terms of “we” instead of “I.”
Provide valuable, constructive feedback.
Are passionate about enhancing customer experience and improving efficiency.
Have a strong desire for continuous learning and self-improvement.


Responsibilities:

Manage client relationships with 3-6 corporate contacts and 80-100 accounts, maintaining a response time under 12 hours and a monthly retention rate of 96%+.
Provide monthly reporting and analysis by the 6th business day, mid-month check-ins around the 15th, and present findings on monthly client calls.
Oversee all digital aspects of campaigns, including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, and Spotify.
Monitor campaign performance proactively and collaborate with operations teams to optimize ROI.
Lead demos and setup calls to onboard and ensure the success of clients on our SAAS platform, Fiona.
Support client adoption of Fiona products, report bugs to the development team, and suggest UI improvements based on client feedback.
Collaborate selflessly with other departments to deliver the best client experiences.


Requirements:

1+ years in a client-facing role.
1+ years of digital marketing experience (paid search, paid social, display, geofencing).
Experience in a fast-paced agency environment.
Experience in multifamily, senior living, or student housing is a plus.
Superb communication skills, quick learning ability, a growth mindset, and alignment with personal values.


Compensation and Benefits:

Salary Range: $66,000 – $80,000
4-Day Work Week (32-hour work week)
Work From Anywhere (WFA)
Profit Sharing Bonus
3 weeks of PTO, Sick leave, and Bereavement leave
11 paid holidays
401(k) + Match
75% employer-paid health benefits (Medical, Dental, and Vision)
$75/month reimbursement for Physical Wellness
$75/month reimbursement for Mental Wellness
$1000/year travel fund for employees with 3+ years at Digible
Monthly Financial Wellness Coaching subscription
Dog-friendly office
Paid Parental Leave
Monthly social events
Weekly lunches and snacks for in-office employees
Employee Development Program