Customer Service Representative

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Job Description


Our client is a ground breaking telehealth service specializing in men’s health, offering personalized and discreet healthcare solutions. They are seeking a male Customer Service Representative to enhance their team. This role involves managing community engagement across various platforms, including social media comments, DMs, SMS, and emails, with a strong emphasis on maintaining high-quality, fluent written English communication.

The ideal candidate will be a dynamic individual capable of undertaking a wide range of operational and administrative tasks, including data entry and reporting, to support the seamless delivery of services.

Location: Fully-Remote (Work from Home), 9 AM – 5 PM EST, Mondays to Sundays

Key Responsibilities:

Community Engagement: Actively engage with the community by responding to social media comments, direct messages, SMS, and emails in a professional and fluent manner.
Data Entry and Reporting: Perform accurate data entry tasks and prepare reports as required, contributing to the efficiency of operations.
Administrative Support: Carry out various administrative tasks to assist in the smooth running of the telehealth service.
Operational Flexibility: Demonstrate adaptability by taking on miscellaneous operational tasks as needed, showcasing an ability to fit into the team and contribute to its success.
Quality Communication: Maintain impeccable written English in all customer interactions, ensuring clear, concise, and compassionate communication.

What Success Looks Like:

Enhanced Customer Engagement: Achieve high levels of satisfaction through timely and effective responses to inquiries and comments.
Operational Efficiency: Contribute to the smooth operation of the service through diligent completion of assigned tasks.
Team Integration: Seamlessly integrate into the team, demonstrating the ability to adapt and take on varied responsibilities.


Exceptional written English skills, with the ability to communicate fluently and professionally.
Experience in customer service, particularly in handling social media, email, and SMS communications.
A dynamic personality with the capacity to take on a variety of operational and administrative tasks.
Strong organizational skills, with the ability to manage time effectively and meet deadlines.
Willingness to work a flexible schedule, including weekends (Wednesday to Sunday)
This position offers a unique opportunity for a Customer Service Representative who is passionate about men’s health and committed to providing exceptional service. If you are a motivated individual looking for a role where you can make a difference in a supportive and innovative environment, we encourage you to apply and join a team dedicated to transforming the accessibility of healthcare for men.

Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets
By submitting this application, you agree to share your data and video with our clients and relevant parties for potential job opportunities.