Customer Success Manager : DataBees

About Us

We help sales and marketing teams of the best start-ups and SaaS companies in the world prospect smarter, be more human in their outreach, and drive productivity across their teams.

DataBees is a successful, self-funded/bootstrapped start-up that operates on a fully remote basis since before remote was a thing.

Our teams are diverse, fully distributed across a multitude of countries, and cast a wide net across different backgrounds and lifestyles. It’s our differences that make us interesting and the topmost priority of helping our clients is what binds us together. With no offices, we are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

We hate bureaucracy and slow-moving organizations. We love lean, iterative improvements and well-defined processes and measure our success by the value we create for our clients. 

Ready for the next step in your career and to prove to yourself and us that you are ready to be the sales lead of a fast-growing company? Join our hive and apply today!

Job Description

This is a remote position.

You will be one of the main points of contact for our customers, responsibilities include: 

• Understanding our customers’ goals and requirements, breaking them down into clear instructions for the research team. 
• Regular interaction with our customers to ensure that their DataBees service is aligned with their overall business goals
• Ensuring consistent, high quality deliverables are produced on time by our research team
• Respond to everyday customer queries
• Work closely with the leadership team to improve processes and ensure DataBees customers have an exceptional customer experience from the beginning to the end of the life cycle
• Work with sales to ensure new customers are onboarded quickly and effectively

Requirements

What are we looking for?

• High level of English
• Detail-oriented
• Accountability
• Organized
• Proactive
• Customer experience over phone/video
• Confidence speaking to Sales/Marketing SaaS leaders
• Understanding of B2B Sales & Marketing

Benefits

What do we offer?

• Paid vacation and sick leave
• Career progression & a self-development budget
• Work from anywhere; your home, a café, why not a beach?
• Opportunity to work with a small but growing company so you will have the chance to leave your mark!

What is our recruitment process?

• Send us your CV and a video introduction (you can submit this on the application form). For your video, you can use Vidyard, Loom or any app of your choice. In your video introduction, please tell us about a time you had to learn something complex in a short space of time!
• First stage interview (career history & experience)
• Brief skills assessment
• Final interview with CS Lead
• Welcome aboard