Job Description
Description
Job Title: Client Success VA
About the Company:
Our Client provides a premier academy focused on elevating the skills and business acumen of professionals in the salon industry. The organization aims to foster client satisfaction and success through innovative solutions and comprehensive support.
What You’ll Do:
The Client Success VA ensures that Our Client members experience a smooth, high-touch service from onboarding to offboarding. This role is essential for maintaining the backend systems and communication workflows that underpin client satisfaction.
Responsibilities:
• Manage client support systems, including daily uploads and CRM data integrity.
• Handle client communications via email, text, and community postings.
• Support onboarding and offboarding processes for members.
• Oversee community engagement in Facebook groups.
• Provide event and training support through scheduling and content coordination.
• Manage accounts receivable processes and reporting dashboards.
• Track member engagement and update weekly dashboards.
• Maintain tech workflows and membership site updates.
Required Experience and Qualifications:
• Proven experience managing client support systems.
• Proficiency with CRMs and relevant technology platforms.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
Preferred Skills:
• Familiarity with Go High Level, Zoom, and membership platforms.
• Experience in community management and client outreach.
• Strong troubleshooting and problem-solving skills.
Personality:
• Detail-oriented and tech-savvy.
• Proactive in identifying issues and gaps.
• Collaborative team player with a client-first mindset.
• Reliable with a focus on timely delivery.
Software & Tools:
• Go High Level.
• Zoom.
• CRM platforms.
English Level:
C2, Native.
Schedule:
8-4 PST.
Salary and Benefits:
Payment in USD or Local Currency according to candidate’s preference.
