Job Description

Join InteLogix as a Remote Customer Service Representative!

InteLogix is looking for a Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. If you’re a problem solver with excellent communication skills and a customer-focused mindset, we want to hear from you!

Who We Are:

At InteLogix, we’ve been trusted by a diverse portfolio of clients for over 65 years to provide a full suite of contact center solutions. With over 7,000 employees across the Americas and the Philippines, we engage, listen, and resolve consumer concerns with empathy and innovation.

What You’ll Do:

• Be the primary point of contact for customers via phone
• Provide exceptional customer service, addressing inquiries and resolving complaints
• Maintain a thorough understanding of products, services, and policies
• Accurately document customer interactions across platforms
• Collaborate with other departments to resolve issues
• Strive to exceed customer satisfaction goals
• Stay updated on product knowledge and industry trends
• Work flexible hours including weekends and holidays as needed

What’s In It For You:

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement Opportunities
• Early access to earned wages via PayActiv
• Salary Range: Up to $16.00/hour, based on experience and location

Qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout shifts
• Computer savvy with multitasking abilities
• Typing Assessment required
• Excellent attendance record
• Offer contingent upon drug screen and background check completion