Job Description
Reports to: VP of Partner and Customer Account Management
Location: Remote US
Compensation Range: $180,000 – $210,000 OTE plus equity
What We Do:
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You’ll Do:
As Manager of an Account Management team, you will lead a group of sales professionals focused on driving Annual Recurring Revenue growth through cross-selling of additional products and the expansion and retention of the installed products across our customer and partner base. This role is crucial in expanding our relationships with customers and partners, while enabling them to deliver industry-leading cybersecurity solutions to their customers through the Huntress platform.
This is a leadership role that will oversee a team focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, partner loyalty, customer satisfaction, and everything growth and success after the initial sale.
This role will work closely with Revenue leadership and our Marketing organization to ensure effective communication and engagement with our installed base, and to help our customers and partners achieve their business objectives through expanded offerings, training, education, and empowerment.
This is a high-impact, high-visibility role with success measured by the team’s ability to achieve expansion metrics. You will also be responsible for hiring, developing, and managing the performance of the management of your direct and indirect reports.
Responsibilities:
- Manage a team of quota-carrying individual contributors
- Achieve team plan based on both expansion metrics and renewal rates in a velocity sales motion
- Maintain and reinforce Huntress’ culture
- Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
- Build and maintain strong relationships with multiple contacts within assigned partner organizations
- Execute a customer and partner engagement process to ensure great communication with our existing customers and partners
What You Bring To The Team:
- 3+ years of experience managing customer/Account Management teams or managing sales teams, ideally focused on mid-market and below
- Strong knowledge of the cybersecurity industry is a plus
- Strong knowledge of the MSP space is a plus
- Experience with Salesforce, Hubspot, or other similar CRM platforms
- Strong bias to action and ability to get things done efficiently and effectively
What We Offer:
- 100% remote work environment – since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
