Job Description

We’re Looking for You: Join Our Dynamic Team at Veta Virtual!

Are you a vibrant and energetic individual with a passion for delivering exceptional customer experiences? Do you thrive in managing phone calls with professionalism, flair, and a touch of fun? If so, we want you to be part of our dynamic and growing team!

About Us:

At Veta Virtual, we are an innovative start-up revolutionizing the customer experience industry. Our mission is to provide top-tier, customized phone call management solutions to businesses of all sizes, ensuring seamless and efficient communication. We believe in fostering a culture of continuous learning and growth, and we are looking for motivated individuals who share our passion.

Your Role:

As a Customer Service Representative at Veta Virtual, you will be the friendly and professional voice of our clients, enhancing their customer experiences through outstanding phone call management. You will:

• Manage calls professionally for a diverse range of businesses and professionals.
• Accurately take and promptly deliver messages with a touch of flair.
• Book appointments using user-friendly software like Calendly, making scheduling a breeze.
• Transfer calls efficiently, following established protocols and adding your friendly touch.
• Address callers’ needs with empathy and professionalism, ensuring they feel valued and heard.
• Build strong relationships with clients by understanding their unique requirements.
• Collaborate with our team to continuously improve service quality and inject fun into our processes.

What We’re Looking For:

We value dynamic talent and proven experience. To join us, you must have:

• Exceptional communication skills with a strong command of English (both written and spoken).
• 2-3 years of proven experience in a similar role.
• An outgoing, energetic, and passionate personality and attitude.
• A sense of responsibility and commitment to excellence.
• Familiarity with AI Tools and a quick learning ability.
• A quiet work environment and reliable equipment.
• A stable internet connection and a minimum typing speed of 50 WPM.
• Availability for a 9-hour shift between 09:00 AM – 09:00 PM EST, Monday to Friday.

What We Offer:

At Veta Virtual, we believe in taking care of our team members. When you join us, you will enjoy:

• A fully paid training period to help you get started.
• The flexibility of working from home.
• Competitive pay, based on your experience.
• Monthly performance and attendance bonuses (very competitive bonuses).
• 20 paid days off per year after training period.
• A friendly, supportive team environment where everyone is valued.
• Opportunities for professional growth — almost everyone on our team started as a CSR!
• Performance recognition with regular reviews and feedback to acknowledge achievements and support career growth.
• Culture building initiatives that include company-wide and team events to foster strong connections among team members.

Our Values:

At Veta Virtual, we live by our values, and they shape everything we do:

• Growth Mindset: We embrace challenges and see them as opportunities to grow.
• Fearless Integrity: We act with honesty and transparency, no matter what.
• Execution Excellence: We strive for the highest quality in all our work.
• Compassionate Connection: We build meaningful relationships with empathy and respect.
• Reliability and Trust: We earn trust by being dependable and responsible.

During the interview process, our hiring team might ask questions about these values, so be ready to share how you embody them in your professional life!

Very Important Note:

We’re on the hunt for TOP PERFORMERS to join our fantastic team! If you’re applying, we want to see your vibrant, extroverted, and dynamic personality shine through. Dazzle us with your energy in your video submission, wow us in your interview, and keep the fun going every day you work with us. Ready to bring the sparkle? Apply now!

Join Veta Virtual and be part of a team that values your skills and supports your professional journey. We review ALL applications and get back to you within 1-3 business days after you apply.

Apply now and make a difference with us!