Operation Coordinator : Promoteo

About Us

Prometeo Talent is a recruitment firm specialized in connecting top talent with leading companies across the Americas and Europe.

We are currently partnering with a U.S.-based company that is looking for an Operations Coordinator to support day-to-day administrative processes, HR operations, and basic IT coordination. This is an offshore contractor role designed for someone who is highly organized, detail-oriented, and comfortable working within structured processes while collaborating closely with U.S.-based leadership and external vendors.

What You Will Do

• Coordinate onboarding and offboarding processes using established checklists
• Maintain employee and contractor records, including internal directories and org charts
• Assist with basic employee inquiries and route questions to the appropriate contacts
• Track key employee data such as start dates, terminations, and role changes
• Review and track state-level communications and escalate when needed
• Coordinate payment calculations with the Accounting team
• Create and deactivate user accounts based on approved requests
• Manage email distribution lists and aliases
• Provide basic Tier 1 support, including password resets and access troubleshooting, and escalate issues as needed
• Assist with meeting scheduling and administrative coordination
• Maintain shared trackers related to onboarding, offboarding, and access logs
• Coordinate with internal teams and external vendors to support daily operations
• Prepare recurring reports such as open headcounts and departmental headcounts
• Maintain accurate and up-to-date operational data

Requirements

• Strong English communication skills, both written and verbal
• 2+ years of experience in administrative, operations, HR support, or similar roles
• Strong organizational skills and excellent attention to detail
• Experience working with remote teams, preferably U.S.-based
• Comfortable following structured processes and checklists
• Proficiency with Microsoft Office, Google Workspace, and collaboration tools such as Slack or Teams
• Availability to work during EST business hours
• High level of discretion when handling sensitive information

Nice to Have

• Experience supporting HR or payroll-related functions
• Familiarity with PEO environments
• Experience with ticketing or task tracking systems
• Basic understanding of IT account management, including user setup and access control

What We’re Looking For

• A highly responsive and reliable professional
• Someone who is comfortable executing defined processes and escalating when needed
• Strong documentation and record-keeping habits
• A detail-oriented person who can maintain accuracy across multiple operational workflows
• A professional who values confidentiality, security, and consistency

Why Join Us?

• 100% remote contractor opportunity
• Exposure to cross-functional operations across HR, admin, and IT coordination
• Direct collaboration with U.S.-based leadership and external partners
• A structured role with clear processes and strong ownership areas
• Competitive hourly rate based on experience and location